News and Notices

Image may contain: outdoor, nature and waterNOTICE TO CITY OF LAKE GENEVA CUSTOMERS – HYDRANT FLUSHING

The Lake Geneva Water Utility will be flushing hydrants throughout the city starting the week of May 21st and continuing for approximately two weeks. This may cause the water to be discolored due to the disturbance in the mains. We advise customers not to do white laundry on days that crews are flushing in your area. If any discoloration is noticed in your water, please let your cold water run for 10-15 minutes from a bath tub faucet or hose bib to clear out any discoloration or air that may be present. Occasionally the screens in your faucets may also require cleaning out to restore full flow. More information is available through the Utility Commission office at (262) 248-2311.




OUR LATEST UTILITY UPDATES ARE NOW AVAILABLE ON Facebook!
 
 
ACH PAYMENT FORMS AVAILABLE ONLINE
 
Customers can choose to have payments automatically withdrawn for bill payment. Please fill out the ACH form and return it to the Utility Commission office in person, by fax or mail.

WASTEWATER RATE INCREASE
 
In conjunction with the 2018 Wastewater Operating Budget the Utility Commission approved a rate increase that will become effective December 5, 2017. The increase will be attached to the usage (flow) portion of bills and will be seen by quarterly customers on the bills issued in April of 2018. The flow rate was increased by $0.74/unit for city customers and $0.92/unit for suburban customers. A listing of current rates can be found on our Billing and Rates page.

NEWSLETTERS
 
The Commission's quarterly newsletter provides customers with a deeper look into utility operations and projects along with sharing tips and tech on various topics within the industry, including resource conservation and infrastructure preservation.

2016 CONSUMER CONFIDENCE REPORT
 
The Water Utility's 2016 Consumer Confidence Report is available on the Water Utility page. The CCR contains the most recent annual data pertaining to the water quality supplied by the Utility. 

ARE YOU WORTH YOUR SALT?
 
The Wastewater Utility is interested in finding out and is offering rebates to customers who help cut salt from the collection and treatment system. Check our Wastewater Utility page for more information.

QUESTION ON YOUR BILL OR UTILITY SERVICE?
 
Call the Utility Commission office during business hours, Monday through Friday, 7:30 a.m. to 4 p.m. at 262.248.2311, or send an e-mail anytime to
lgh2odirector@genevaonline.com - we aim to respond within 1-2 business days.

http://www.lgutilitycommission.com/utility-billing

Utility Commission building
Lake Geneva Utility Commission,
361 W. Main St. - View Map






Before you start a project, make sure you get all underground facilities marked. 

Place a call to Diggers Hotline.
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1-800-242-8511