lake geneva utility commission
Municipal Water and Wastewater Utility Services
LOCATION & HOURS
LEARN MORE ABOUT PSN SERVICES
Through our partnership with Payment Service Network (PSN), we are offering new features for online account management and payment options for our customers.
You now have the ability to set up a one time or recurring payment via checking, debit, savings or credit accounts. Once your PSN account is set up, billing and payment history will continue to grow, enabling you to look back at account and usage information.
Opting out of postcard billing is also available, simply choose to receive an E-Bill through your PSN account and GO GREEN.
Feel free to contact the Utility Commission Office if you have any other questions about setting up a new online account.
News and Notices
Learn More About Your Water
The Lake Geneva Water Utility publishes a water quality report annually for its customer base which outlines the monitoring results of the most recent lab testing performed on drinking water provided to customers. We've provided a link to the Lake Geneva Water Utility's 2021 Consumer Confidence report here or a hard copy can be obtained at the Utility Commission Office, City Hall and the Library.
CCR's from previous years can also be found on the Water Utility's CCR page.
RECEIVE FREE TEXT & EMAIL ALERTS THROUGH NIXLE
How to Sign Up
All City of Lake Geneva departments are now utilizing Nixle to send out information, prior to this, only the Police and Fire Departments utilized Nixle for alert messaging.
If you are a current subscriber, you do not have to do anything different if you would like to continue receiving alerts from all City of Lake Geneva departments.
If you are not a current subscriber follow the instructions below:
If you wish to receive alerts from all City of Lake Geneva Departments: Text "lakegeneva" to 888-777 (you do not have to sign up for anything further if you choose this option).
If you wish to receive alerts from the Lake Geneva Utility Commission and the City of Lake Geneva Street Department: Text "lgstreets" to 888-777.
If you wish to receive alerts from the Police and Fire Departments: Text "badges" to 888-777.
If you wish to receive alerts from City Hall which includes the Mayor's Office, City Hall, Building & Zoning, Parking, Municipal Court and the Harbor Master: Text "lgcityhall" to 888-777.
If you wish to receive alerts from the City of Lake Geneva Public Library: Text "books" to 888-777.
See What's Trending at the Utility
The latest utility updates are available on the Lake Geneva Utility Commission's Facebook page.
We're posting items like operational updates, upcoming events, along with tips and tricks for customers.
Is It Worth Your Investment
Due to supply chain issues that are beyond our control, the Utility will not be processing any water-only meter applications after 3/8/2022, due to meter inventory shortages.
Should you wish to submit an application to the Utility, please contact the Utility Office for additional information prior to initiating any plumbing modifications.
We apologize for any inconvenience this may cause our customers and look forward to being able to resume the application process as soon as possible.
Depending on some Customer's water use patterns, there may be an advantage to look into installing a Water Only meter. Additional information can be found by clicking here or under the Water Utility page.
Are You Worth Your Salt?
The Wastewater Utility is interested in finding out and is offering rebates to customers who help cut salt from the collection and treatment system. Check our Wastewater Utility page for more information.