lake geneva utility commission

Municipal Water and Wastewater Utility Services


361 W. Main Street - Lake Geneva, WI 

Hours: 7:30 a.m. - 4:00 p.m. (Mon - Fri)

262 - 248 - 2311

View Map to Visit Our Office


Through our partnership with Payment Service Network (PSN), we are offering new features for online account management and payment options for our customers. 

You now have the ability to set up a one time or recurring payment via checking, debit, savings or credit accounts. Once your PSN account is set up, billing and payment history will continue to grow, enabling you to look back at account and usage information. 

Opting out of postcard billing is also available, simply choose to receive an E-Bill through your PSN account and GO GREEN. 

Feel free to contact the Utility Commission Office if you have any other questions about setting up a new online account. 

News and Notices


Find Out More

At approx. 2:25 pm on Monday, September 18, 2023 the Utility staff noticed water coming out of a crack in the road surface of S. Lakeshore Dr just south of Maytag Rd by approx. 200'.  The Wastewater staff confirmed the water was from our sanitary sewer forcemain.  Staff shut down the lift station and contained any sanitary sewer waters from the SSO to the grass ditch on the east side of S.L.S.D.  All SSO waters were contained to the ditch. Contractors responded to the site within the hour and began excavation and found the broken section of pipe by approximately 6:00 pm. The broken section of pipe was replaced and the lift station was back in normal operation by approximately 8:30 pm.  The cause of the break is believed to be related improper bedding and backfill material that immediately surrounded the pipe. The Utility is currently evaluating the replacement and relocation of the subject main, potentially replacing it as early as 2024. 


Find Out About the Report

The DNR's annual drinking water report and interactive map highlight efforts to help public water systems provide safe and adequate supplies of drinking water in our state. Wisconsin's 11,000+ public water systems have a high rate of compliance with water quality requirements: last year, more than 99% met the health-based drinking water standards.

The DNR is responsible for implementing the Safe Drinking Water Act to safeguard Wisconsin's drinking water. Publishing these annual reports fulfills one of Wisconsin's obligations under the Act.

2022 CONSUMER CONFIDENCE REPORT (Annual Water Quality Report)

Learn More About Your Water

The Lake Geneva Water Utility publishes a water quality report annually for its customer base which outlines the monitoring results of the most recent lab testing performed on drinking water provided to customers. We've provided a link to the Lake Geneva Water Utility's 2022 Consumer Confidence report here or a hard copy can be obtained at the Utility Commission Office, City Hall and the Library. 

CCR's from previous years can also be found on the Water Utility's CCR page.


How to Sign Up

All City of Lake Geneva departments are now utilizing Nixle to send out information, prior to this, only the Police and Fire Departments utilized Nixle for alert messaging.

If you are a current subscriber, you do not have to do anything different if you would like to continue receiving alerts from all City of Lake Geneva departments. 

If you are not a current subscriber follow the instructions below:


See What's Trending at the Utility

The latest utility updates are available on the Lake Geneva Utility Commission's Facebook page. 

We're posting items like operational updates, upcoming events, along with tips and tricks for customers.


Is It Worth Your Investment

Due to supply chain issues that are beyond our control, the Utility will not be processing any water-only meter applications after 3/8/2022, due to meter inventory shortages. 

Should you wish to submit an application to the Utility, please contact the Utility Office for additional information prior to initiating any plumbing modifications.

 We apologize for any inconvenience this may cause our customers and look forward to being able to resume the application process as soon as possible. 

Depending on some Customer's water use patterns, there may be an advantage to look into installing a Water Only meter. Additional information can be found by clicking here or under the Water Utility page.


Are You Worth Your Salt?

The Wastewater Utility is interested in finding out and is offering rebates to customers who help cut salt from the collection and treatment system. Check our Wastewater Utility page for more information.

Before you start a project, make sure to get all underground facilities marked. 

Place a call to Diggers Hotline...It could save your life.