lake geneva utility commission

Municipal Water and Wastewater Utility Services


361 W. Main Street - Lake Geneva, WI 

Hours: 7:30 a.m. - 4:00 p.m. (Mon - Fri)

262 - 248 - 2311

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Through our partnership with Payment Service Network (PSN), we are offering new features for online account management and payment options for our customers. 

You now have the ability to set up a one time or recurring payment via checking, debit, savings or credit accounts. Once your PSN account is set up, billing and payment history will continue to grow, enabling you to look back at account and usage information. 

Opting out of postcard billing is also available, simply choose to receive an E-Bill through your PSN account and GO GREEN. 

Feel free to contact the Utility Commission Office if you have any other questions about setting up a new online account. 

News and Notices


Find Out More

The Utility received notification on October 2, 2023 at 7:22 am by City Staff, for a possible main break on Elm Street. Staff responded to the site and confirmed the source to be the was was from a sanitary sewer forcemain. The lift station was shut down and the discharged waters were removed from the pavement. Contractors responded to the site and began work to complete the necessary repairs by approximately 9:00 am, completing the repairs and restoring full service from the lift station and forcemain by 11:0 am the same day. 

On Wednesday, December 20, 2023 at approximately 6:50 am Wastewater Staff noticed a small area of pooled water on the east side of S Lakeshore Drive, just south of South Street. Staff confirmed the waters were sanitary sewage and subsequently shut the suspected forcemain line down at 9:00 am the same day. Repairs were commenced immediately after the underground utility locates were completed. Upon excavation, the forcemain was found to be damaged and a pencil-sized hole had formed in the pipe. Repairs were completed and the forcemain was reinstated for service at approximately 11:30 am the same day.

On Sunday, January 28, 2023 at approximately 6:45 am Wastewater Staff responded to an alarm call out for the Bigfoot lift station and found water coming up out of a crack in the road when pumps were cycled.  The station was shutdown immediately thereafter and repairs were started at approximately 9:00 am. The leak was located on the 6" force main pipe and looked to be from pipe scaling/deterioration (approx. size golf ball) and possibly a malfunctioning check valve that caused a water hammer event when the pumps shut off. Sanitary sewer exposure was limited to the subsoils under the road, road edge, grass area and the responding crew from the Utility and subcontractors who performed the needed repair. The lift station was placed back in service early in the evening of the 28th. 

The Utility is under contract to have design engineering performed to replace the forcemain due to the repairs that have been needed in recent years and evaluations concluding the main has likely reached the end of its service life. The work scope and timeline are being evaluated for potential acceleration, but it is hoped the replacement will start during 2024.  


Find Out About the Report

The DNR's annual drinking water report and interactive map highlight efforts to help public water systems provide safe and adequate supplies of drinking water in our state. Wisconsin's 11,000+ public water systems have a high rate of compliance with water quality requirements: last year, more than 99% met the health-based drinking water standards.

The DNR is responsible for implementing the Safe Drinking Water Act to safeguard Wisconsin's drinking water. Publishing these annual reports fulfills one of Wisconsin's obligations under the Act.

2022 CONSUMER CONFIDENCE REPORT (Annual Water Quality Report)

Learn More About Your Water

The Lake Geneva Water Utility publishes a water quality report annually for its customer base which outlines the monitoring results of the most recent lab testing performed on drinking water provided to customers. We've provided a link to the Lake Geneva Water Utility's 2022 Consumer Confidence report here or a hard copy can be obtained at the Utility Commission Office, City Hall and the Library. 

CCR's from previous years can also be found on the Water Utility's CCR page.


How to Sign Up

All City of Lake Geneva departments are now utilizing Nixle to send out information, prior to this, only the Police and Fire Departments utilized Nixle for alert messaging.

If you are a current subscriber, you do not have to do anything different if you would like to continue receiving alerts from all City of Lake Geneva departments. 

If you are not a current subscriber follow the instructions below:


See What's Trending at the Utility

The latest utility updates are available on the Lake Geneva Utility Commission's Facebook page. 

We're posting items like operational updates, upcoming events, along with tips and tricks for customers.


Is It Worth Your Investment

Due to supply chain issues that are beyond our control, the Utility will not be processing any water-only meter applications after 3/8/2022, due to meter inventory shortages. 

Should you wish to submit an application to the Utility, please contact the Utility Office for additional information prior to initiating any plumbing modifications.

 We apologize for any inconvenience this may cause our customers and look forward to being able to resume the application process as soon as possible. 

Depending on some Customer's water use patterns, there may be an advantage to look into installing a Water Only meter. Additional information can be found by clicking here or under the Water Utility page.


Are You Worth Your Salt?

The Wastewater Utility is interested in finding out and is offering rebates to customers who help cut salt from the collection and treatment system. Check our Wastewater Utility page for more information.

Before you start a project, make sure to get all underground facilities marked. 

Place a call to Diggers Hotline...It could save your life.