At approximately 5:05 p.m. on August 4, 2026, Utility personnel were dispatched to a potential sanitary sewer overflow near the intersection of Dodge Street and Sage Street in the city of Lake Geneva. Upon responding to the site, crews performed sanitary sewer main cleaning work, as the reported manhole structure was actively surcharging. An estimated 300 gallons of surcharged wastewater was contained to the area immediately surrounding the SSO, including the roadway, curb and gutter, and an adjacent stormwater structure. After the sewer main cleaning work was completed, eliminating the active surcharging, crews cleaned the area adjacent to the SSO, including removal of waters from the stormwater inlet. While the area is upstream of the stormwater network that conveys runoff to the White River, crews were able to prevent migration of the SSO to the river. 

Customers of the sewer utility are reminded not to flush paper towels, sanitary wipes and other hygiene products, or cooking oils and grease down their sanitary laterals. Omitting these materials from the sewer collection system can avoid these impactful backup events from occurring. 

For additional information regarding this SSO event or general questions regarding your sewer service, please contact Wastewater Superintendent Ken Bauman at 262-248-2311 XT. 413.

The Lake Geneva Water Utility publishes a water quality report annually for its customer base which outlines the monitoring results of the most recent lab testing performed on drinking water provided to customers. We've provided a link to the Lake Geneva Water Utility's 2025 Consumer Confidence report here or a hard copy can be obtained at the Utility Commission Office, City Hall and the Library. 

CCR's from previous years can also be found on the Water Utility's CCR page.

The Wastewater Utility is required to reduce the amount of chlorides (salt) from our collection and treatment system for compliance with our treatment plant's discharge permit. Check our Chloride Reduction Program page for more information on how you can help out the Utility and the environment.

All City of Lake Geneva departments are now utilizing Nixle to send out information, prior to this, only the Police and Fire Departments utilized Nixle for alert messaging.

If you are a current subscriber, you do not have to do anything different if you would like to continue receiving alerts from all City of Lake Geneva departments. 

If you are not a current subscriber follow the instructions below:

• If you wish to receive alerts from all City of Lake Geneva Departments: Text "lakegeneva" to 888-777 (you do not have to sign up for anything further if you choose this option).

• If you wish to receive alerts from the Lake Geneva Utility Commission and the City of Lake Geneva Street Department: Text "lgstreets" to 888-777.

• If you wish to receive alerts from the Police and Fire Departments: Text "badges" to 888-777.

• If you wish to receive alerts from City Hall which includes the Mayor's Office, City Hall, Building & Zoning, Parking, Municipal Court and the Harbor Master: Text "lgcityhall" to 888-777.

• If you wish to receive alerts from the City of Lake Geneva Public Library: Text "books" to 888-777.

The latest utility updates are available on the Lake Geneva Utility Commission's Facebook page. 

We're posting items like operational updates, upcoming events, along with tips and tricks for customers.

Should you wish to submit an application to the Utility, please contact the Utility Office for additional information prior to initiating any plumbing modifications.

Depending on some Customer's water use patterns, there may be an advantage to look into installing a Water Only meter. Additional information can be found by clicking here or under the Water Utility page.